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Delivery Information

Delivery Information

Late Deliveries

In the event of non-delivery on the selected delivery date, we will either refund you in full or redeliver your order – it is your choice, just let us know. This does not apply for postal orders which are not guaranteed for delivery on a specific date.

In the event of a late delivery where you have chosen our AM or other specific timed delivery service, we will refund your order in full. You keep the flowers though. It is our loss for not fulfilling on our promise to deliver on time. Please note that banks might take 3-5 days to refund the amount on your card.

Delivery issues must be reported within 3 days of delivery date.

Non-Delivery

We and our courier partners are human. If we fail to deliver your order we will either redeliver your order or refund you the full amount.

Please note that banks might take 3-5 days to refund the amount on your card.

Delivery issues must be reported within 3 days of delivery date.

Next-day courier delivery

All next-day courier delivered flowers are dispatched from our central production facility. Other products are dispatched direct from suppliers.
Deliveries are normally made between 8am and 7pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.
Deliveries are available from Monday to Sunday. We are currently unable to deliver orders on Public Holidays.
Where possible, we will attempt to obtain a signature from the intended recipient of the flowers.
If standard delivery is chosen, we cannot guarantee an exact delivery time
If no-one is available to receive the delivery, our courier will normally follow any delivery instructions provided, leave the order securely or with a neighbour and leave a delivery card stating the item’s location. In the event that they are unable to leave the order securely, the driver may return the item(s) to their local depot and leave a delivery card giving the recipient the option to call to reschedule delivery or collect the order from the courier’s local delivery depot. If no action is taken, the courier will normally re-attempt delivery the following working day. Please note that only one re-delivery attempt will be made.
Under normal circumstances, we receive dispatch and delivery notifications from our courier. We then use that information to keep you informed of the delivery progress of your order via email and/or SMS message. However, this service is not guaranteed.
In the event of a non-delivery, customers are normally entitled to a refund or redelivery.
In the event of late delivery on the chosen delivery date, we will normally refund the delivery charge associated with your order
For deliveries to large businesses, hospitals, universities etc, deliveries will normally be made to the reception or post-room. Delivery to the named recipient is not possible to these types of addresses in many cases. Please see below for more information.
If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.
We are unable to call recipient prior to delivery.
We do not guarantee to be able to follow delivery instructions.


Pick up or Same day delivery

Pick up and deliveries are available from Monday to Saturday. Deliveries are normally made between 8am and 6pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances. We are currently unable to deliver flowers on a Sunday or Public Holidays.
For same-day flower deliveries, we cannot guarantee an exact delivery time
If no-one is available to receive the flowers, the florist’s driver will normally leave a delivery card giving the recipient the option to call to reschedule delivery.
In the event of a non-delivery, customers are normally entitled to a refund or redelivery.
In the event of late delivery on the chosen delivery date, we will normally refund the delivery charge associated with your order
For deliveries to large businesses, hospitals, universities etc, deliveries will normally be made to the reception or post-room. Delivery to the named recipient is not possible to these types of addresses in many cases. Please see below for more information.
If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.
We do not guarantee to be able to follow delivery instructions.
Hospital-specific delivery issues

Deliveries to hospitals are often problematic as patients move from ward to ward, or are discharged. In addition, many hospitals do not accept flower deliveries due to health & safety restrictions.

It is for this reason that we no longer recommend that flowers are delivered to a hospital. If an order is placed for delivery to a hospital and the delivery is not successful, we reserve the right to not refund or resend the order.

University-related delivery issues

Due to the size of university campuses, it can often be difficult to locate recipients at universities. We are therefore not able to deliver to recipients themselves and will always deliver to the university postroom or reception. Please ensure that you include enough information for the postroom/reception staff to be able to locate the intended recipient of the flowers. We are not liable for the non-delivery of flowers to recipients at universities as we have no control of the delivery once it reaches the postroom/reception.

Other business address delivery issues

If you wish to order flowers for delivery to a business address, we recommend that you use one of our timed delivery services (where available)to ensure delivery is made within office hours.

In the event that our standard delivery option is chosen for a business address and a delivery between 9.00 a.m and 6.30 p.m. fails owing to the recipient not being available, or the business being closed, we will not accept any liability for the non-delivery and reserve the right to charge an additional production and delivery charge for any subsequent redelivery. If you decide to cancel the order instead of arranging a redelivery, we reserve the right to deduct a cancellation fee from the refund value.

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