Delivery times are between 8am and 6pm.
We are currently unable to deliver flowers on a Sunday or Public Holidays.
Times may differ in busy periods; we reserve the right to deliver between 7am and 8pm in exceptional circumstances.
2 Hour Deliveries
Our 2 hour deliveries are available to Sydney suburbs of Double Bay, Rose Bay, Woollahra, Bellevue Hill, Darling Point and Darlinghurst.
Same Day Deliveries
Same day deliveries are available to Sydney suburbs of Vaucluse, Dover Heights, Randwick, Bondi and Eastern Suburbs from Monday to Saturday.
Unfortunately, we cannot guarantee an exact delivery time.
If no-one is available to receive the flowers, a delivery card will be left with details to call and reschedule delivery.
Fail to Deliver
We and our courier partners are human. If we fail to deliver your order we will either re- deliver your order as soon as possible or refund the full amount.
Please note that banks might take 3-5 days to refund the amount on your card.
Delivery issues must be reported within 3 days of delivery date.
In the event of late delivery on the chosen delivery date, we will normally refund the delivery charge associated with your order.
Deliveries to Large Premises
For deliveries to large premises or businesses such as hospitals, universities, etc, deliveries will normally be made to the reception desk or mail-room.
Delivery to the named recipient is not possible to these types of addresses in many cases and we do not guarantee to be able to follow delivery instructions.
If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.
In the event that our standard delivery option is chosen for a business address and a delivery between 9.00 am and 6.30 pm is not possible due to the recipient not being available, or the business being closed, we will not accept any liability for the non-delivery. We reserve the right to charge an additional production and delivery charge for any subsequent redelivery.
If you decide to cancel the order instead of arranging a redelivery, we reserve the right to deduct a cancellation fee from the refund value.
Next-day Courier Delivery
All next-day courier delivery flowers are dispatched from our central production facility or from direct suppliers as relevant.
Our standard delivery conditions apply.
Valentine's Day Deliveries
Due to high volumes, no changes can be made to Valentine`s Day deliveries after 12th Feb.
We are unable to guarantee delivery times on Valentine`s Day - flowers will be delivered between 7.00 am and 5.00 pm (businesses) or 7.00 am and 6.00 pm (residential).
No re-directs will be possible if the recipient has left the delivery address for the day, however we will try, where at all possible, to accommodate your needs if this situation does arise.