Refund policy

 

In the event of a non-delivery, customers are normally entitled to a refund or redelivery.

In the event of late delivery on the chosen delivery date, we will normally refund the delivery charge associated with your order

For deliveries to large businesses, hospitals, universities etc, deliveries will normally be made to the reception or post-room. Delivery to the named recipient is not possible to these types of addresses in many cases.

Please see below for more information.
If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.

We do not guarantee to be able to follow delivery instructions.

Hospital-specific delivery issues

It is for this reason that we no longer recommend that flowers are delivered to a hospital. If an order is placed for delivery to a hospital and the delivery is not successful, we reserve the right to not refund or resend the order.

Damages

Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left our flower emporium, but sometimes flowers do get damaged in transit. Should this occur, Please call us immediately. Please note that it may be necessary to return the original product, or in most cases sending us a photo of the damaged item should suffice.

If for any reason you are unhappy with your Bless florist order you will need to contact us as soon as possible (and within 3 days of the delivery date) using the ‘Contact Us’ link on our website. Due to the perishable nature of our goods we are unable to deal with issues raised after 3 days. For quality issues we will require a photo clearly showing the problem which you can attach to the contact form.

Please note that banks might take 3-5 days